We're excited to announce the complete overhaul of our Askable Sessions experience. This rebuild was driven by the following key objectives:

• Upgrade Technology Stack: We have modernised our infrastructure to significantly reduce dropouts and general bugginess, ensuring a smoother experience for all users.

• Incorporate User Feedback: We've listened to your suggestions and made several targeted improvements to enhance the research experience.

Key Improvements

• Enhanced Observer Privacy: Observers are now completely hidden and cannot turn their microphones or cameras on, ensuring a distraction-free environment for participants.

• Session Message Privacy: Messages sent during the call are now only available during the call, preventing a history of prototype links from previous sessions from being accessible to participants.

• Improved Note Taking: Note taking has been optimised for better performance, making it easier to capture and organise insights during sessions.

• Active Speaker Detection: This feature helps identify who is speaking during the call, providing a clearer understanding of the conversation flow.

• Network Connection Detection: We've added detection for poor network connections to help troubleshoot and improve call quality.

• Reduced Visual Distraction: We've made the Observer "request to join" notification more passive so your focus can stay on the participant.

A New Era of Askable Sessions

This rebuild marks a significant step forward in delivering a more reliable, secure, and user-friendly platform for your research sessions.

Read more about Askable Sessions →

Improved project access for Askable+ Researchers

To bolster our security measures, we've updated the process for switching between projects from different clients for Askable+ Researchers.

Now, you'll need to switch teams from your Profile menu, and will only see the relevant projects and studies associated with that specific team. This change ensures that project visibility is restricted to the appropriate team members, enhancing both security and organisation.

Fixes

• Fix issue where some participants were experiencing a loop when signing in

• Fix issue where horizontal scrollbar wasn't appearing on participant table

• Fix spacing issue on participant location step

• Fix issue where some users couldn't update the location in a study